Forgot password
Enter the email address you used when you joined and we'll send you instructions to reset your password.
If you used Apple or Google to create your account, this process will create a password for your existing account.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Reset password instructions sent. If you have an account with us, you will receive an email within a few minutes.
Something went wrong. Try again or contact support if the problem persists.
Ash lands on the ground in a crouched position while Ballistic aims an SMG behind her in Apex Legends
Image via Respawn Entertainment

Apex Legends ‘untrusted system file’ error plagues new season—but there’s a fix

As is usually the case, there are some bugs to work out with the new season update.

The new season of Apex Legends is an exciting one, with players eager to dive in and try out the suite of changes in the game. Unfortunately for many players, an “untrusted system file” error code is delaying those plans, but some intrepid legends have already found a solution.

Recommended Videos

The new season of Apex launched today, and the season 24 changes made so far feel fun. The weapon buffs and late-game armor nerfs have made fights feel much faster and force you to rethink how you approach enemies, while Ash’s buffs to her dash are snappy and fun to use. None of that matters if you can’t even get into the game, however, and some players encountered the “untrusted system file” error on PC whenever they tried to open their games after the season update.

There does seem to be a work-around for this, however. In this Reddit thread, one player suggested players go into the file directory and access the C:\Program Files\EA Games\Apex\paks\Win64 folder, then delete the file titled “ui(01).dll.”

Many players are reporting this work-around fixed the problem for them, including the original poster who was having issues getting into their game.

The error that comes up seems to be issued from the game’s anti-cheat system, though, and some players might not feel comfortable just going into their files and deleting something the game introduced for fear it might brick their game, or worse, somehow trigger the anti-cheat in worse ways around their account. While plenty of people have reported the fix works for them, it’s still not an officially confirmed fix from Respawn Entertainment or EA, so proceed with caution.

At the very least, this bug should be addressed by Respawn very quickly. So, if you’re not feeling lucky, you can always wait for them to finish up cleaning the bugs from the season update. On the other hand, if you’re feeling impatient and need to get into the game now, there’s an option ready for you.


Dot Esports is supported by our audience. When you purchase through links on our site, we may earn a small affiliate commission. Learn more about our Affiliate Policy
Author
Image of Adam Snavely
Adam Snavely
Associate Editor
From getting into fights over Madden and FIFA with his brothers to interviewing some of the best esports figures in the world, Adam has always been drawn to games with a competitive nature. You'll usually find him on Apex Legends (World's Edge is the best map, no he's not arguing with you about it), but he also dabbles in VALORANT, Super Smash Bros. Melee, CS:GO, Pokemon, and more. Ping an R-301.